Support

Email support@sblocktechnologies.com and we'll answer within two working days.

I paid but my pass isn't showing.: Log in with the email you used at checkout, then open My account. If it still isn't there after a few minutes, email us with that address.
Does my pass renew?: No. A family pass is one payment for 30 or 90 days. Nothing renews and there is nothing to cancel.
Can I get a refund?: If you were charged in error or twice, or couldn't use your pass because of a fault on our side, email us and we'll review it case by case. This doesn't limit your rights under consumer law.
I have English Practice Exam Pro. Does it work here?: Your account works here, but Pro and this site's pass are separate purchases.
Can more than one of my children use the pass?: Yes. The family pass covers every test and level. The parent report groups results by test, so siblings preparing for different tests stay separate.
How accurate are the score estimates?: They are rough: the test makers don't publish their score tables. See How our score estimates work in the guides.
I found a mistake in a question.: Please email us the test, section and question number. Math answers are checked by machine; verbal and reading answers by two separate AI reviews, so a report helps us fix the rare miss.